Texas Health Presbyterian Hospital Kaufman at 850 Ed Hall Drive, Kaufman, Texas.

We have choices. This is turning out to be a bad one. It really didn’t seem to matter to the staff here that we have choices. Came here because it was close and we thought we had an emergency. Would have been better off taking our business to Forney or Mesquite. Didn’t think to read the reviews prior to coming, but if we had, we would have kept driving. This ER is famous for their poor customer service, and very long wait times. This is bad business for any business. Got us by the short hairs, don’t they.
THR Kaufman, please don’t reply with the same “canned” response as I’ve seen on all the other negative reviews. You don’t need to call me. But, if you want to refund our money, that would be fine. That’s what most businesses do when they preform poorly, appreciate the business, and want returning customers. But maybe your inconsiderate, slow, and careless staff doesn’t need the repeat business.

Poor choice on our part.... lesson learned.